GBS Walk In Day Documentation 3-20-09

Lisa Richardson

Issue: Unable to boot into the mac side.

Solution: Cleared logic board.

Danial Hicks

Issue: Needs to be setup as a power user.

Solution: Completed

Dan Hudson

Issue: Can't log in wirelessly

Solution: Started wireless zero service

Linsy Krakowsky

Issue: Corners of her macbook were peeling off.

Solution: No service needed.

Terra Braverman

Issue: Mini DVD stuck in drive.

Solution:  Shook the computer.

 

 

GBS Walk In Day Documentation 3-13-09

Adriane Dost – Needed training on various applications. (1 hour)

Chris Hilvert – Came in to get a replacement Ethernet cord.

Meg Torrez – Remote desktop issue.

GBS Walk In Day Documentation 2-27-09

Cameron Muir – LDAP error when logging in wireless.

Antivirus and Spyware Protection – On

Proactive Threat Protection - On

Network Threat Protection – On

Resolution –

 .   Add remove programs,

.   Symantec Endpoint Threat Protection, modify, only installed Antivirus and Antispyware, removed the option for Proactive Threat Protection and Network Threat Protection. 

 .   Restarted, wireless zero service was turned off.

 .   Restarted wireless zero service.

Linda Kocian – Needed local Admin account for newly imaged computer.

Marshal Harris – Needed local Admin account for newly imaged computer.

Kelly Lowrey – Computer keeps hanging.  Fixed end point protection configuration.